Privacy Policy – Grundfos Scala2 Loyalty Program (UAE)

Welcome to the Grundfos Scala2 Loyalty Program. This Privacy Policy explains how we collect, use, share, and protect your information when you register and participate in the loyalty program via our mobile application Grundfos Scala2 Loyalty Program.

By using the App, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you use the app, we may collect the following information:

• Personal Identification: Name, nationality, mobile number, Iqama number (optional), city.
• Verification Documents: Uploaded Iqama image or other ID (if provided).

2. Why We Collect Your Information

We collect your data for:

• Program registration and login

3. How We Use and Share Information

• We do not sell your personal information.
• We may share your data with:
  • Authorized service providers: For verification, reward delivery, or technical support
  • Legal authorities: When required by court order
  • Internal teams: For customer support and program administration

Your information will be stored securely within servers compliant with privacy standards.

4. User Rights

You have the right to:

• Access your personal data stored in the app

5. Data Storage and Security

We use secure servers and encryption to protect your information. Only authorized personnel can access your personal data. Despite our efforts, no system is completely secure — we advise users to keep their login credentials confidential.

6. Policy Updates

This Privacy Policy may be updated from time to time. We will notify you via the app or email whenever there is a significant change.